MASTER COMMUNICATION SKILLS THAT IMPROVE YOUR IMAGE
Effective Communications and Interpersonal Skills is designed for individuals, team leaders, and managers who need and want to ensure that they are maximizing their ability to communicate and work with others, avoiding conflict and disharmony.
WHEN YOU FINISH THIS SEMINAR YOU WILL BE ABLE TO:
Learn communication styles and pitfalls
Develop techniques for achieving effective communications
Learn how to deal with difficult situations and people
Improve assertiveness skills
Develop effective listening techniques
Learn influence and negotiation skills
Better manage conflict
WHAT YOU WILL COVER:
How to achieve effective communications
Effective listening techniques
Interpersonal skills and techniques
Assertiveness skills
How to deal with difficult situations and people
Confrontation guidelines
Conflict management, persuasion, and negotiation skills
The art of effective feedback
Public Speaking | Effective Communication | Intercultural Communication & Diversity | Motivation
Golden Opportunity, Inc.® | 13708 Mount Prospect Drive | Rockville, Maryland 20850 800.309.7560 jbg@learningisgolden.com
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